Orders

Please let me know what to do when ordering.

All custom duty charges are customer’s responsibility. With that being said, please double check all custom duties on your items.
If you purchase an order from Vitatra, within 7 days, please be aware when you place another order with us or other international online shopping websites. You might be charged with custom duty. I suggest that you place another order after your order gets released from the custom.

If I want to receive my orders in S. Korea, do I have to write my shipping address in Korean?

Yes, if ordering to S. Korea, please enter your shipping address in Korean to avoid any delivery delay.

How can I receive free shipping service?

If your shipping address is in S. Korea, orders over $50.00 will be shipped without a fee. (Changes and restrictions may apply according to monthly promotions and shipment weight). Orders being sent to MallTail, CA center will be charged for an international shipping fee.  Please be sure to write the correct address when you place your order.

Do I have to write my own MallTail order statement for international shipping?

No, the system will automatically upload your MallTail order statement within 2 business days. If you have your MallTail ID, please enter it in when you check out for reward points.

Why do I have to provide my name and resident number?

Vitatra asks for the information due to the following reasons. The Korea Customs Service requires the name and resident number for international shipments. If the receiver’s name and the resident number do not match, shipping process will be delayed. Vitatra promises the safety of your personal information.

Promotion and Rewards

Are there any promotion or free gifts reward?

Orders exceeding a certain price are subjected for Vitatra’s free gifts reward. Gifts and rewards change every month, so please be aware! (Gifts may change if out of stock)

Referral Rewards

What are Referral Rewards Credits?

They are Credits that are specially awarded to existing members for introducing new members to Vitatra.

What can I do to take part in the Referral Rewards Program and receive Credits?

Upon enrolling with Vitatra, a unique code will be generated.
When a new member to Vitatra applies the existing member’s code to his/her first purchase, the two accounts will be synced and the new member will automatically receive a $5 discount his/her first order. The existing member will receive 3% of the new member’s purchases in Vitatra Credits for a year.

How can I use my earned Credits?

For Credits that have been approved and are available for use, you may apply these Credits at checkout and treat them with cash value. On the Checkout page, you may select your Credits, input their value, and make your purchase.

Is there an expiration on the Credits?

Accrued Credits are archived for about 30 days before they are available for use.
Redeemable Credits must be used within a 180 day limet period, or they will expire.

What different categories of credits are there?

Credits are categorized under sections as listed below:

1. Referral Rewards credits : credits earned through the Referral Rewards Program (code and link)

2. Promotional credits: credits earned through Vitatra operations such as special events and promotions

3. Redeemed credits : credits that have been used and are no longer available

4. Rescinded credits : credits that have been revoked/cancelled due to order cancellations/refunds/violations of terms and conditions

5. Expired credits : credits that are no longer available for use because they were not redeemed before expiration

6. Available credits : credits that are available for use

7. Pending credits : credits that are currently archived and awaiting approval; not available for use

Can I change the code that I applied on my first purchase prior to checking out?

Yes. You may either refresh/exit out of the Vitatra site page and restart, click on the entered code and delete, or you may use a new existing member’s link to override the previous code.

May I use several different existing members’ codes and links on my purchases?

No, the Referral Rewards Program Policy states that every new member is limited to ONE code entry from a single existing member to receive the discount on their first purchase.

Account

How do I sign up for Vitatra?

You can sign up by clicking the “Sign in” button and then,click “Register”. Enter your email address and your password and you will be ready to order in any minute!

Do I have to register for Vitatra ID to place an order?

Yes, the registration is required. Unfortunately, we cannot ship your order unless you are a Vitatra member.

What do I do if I have forgotten my password?

Click the “Log in” then “Forgot Your Password?” button. Then, enter the mail address of your account and a temporary password will be emailed to you. Log in with the temporary password then refer to the above question for details on changing your password.

Where can I change my password?

You can change your password by clicking the “My Account” then “Personal Info”.

Vitatra and MallTailshipping

What benefits do I get if I enter my MallTail ID?

When placing an order, if you have your MallTail ID, the order statement will be uploaded automatically and you will be able to view your order status easily. Also, Vitatra orders are eligible for MallTail reward points. The more you order from Vitatra, the more rewards you will get from MallTail as well.

Do I have to register for MallTail membership to place an order at Vitatra?

No. You can place orders at Vitatra without being a MallTail member.

Delivery

How can I check the shipping status for my orders?

You can check your shipping status by simply clicking “My Account”. On the right column, click “My Orders” to view status.

When can I receive my order in S. Korea?

The average shipping time to S. Korea is about 5-7 business days.